Comments for The Foxglove Blog http://www.foxglovewebsitedesigns.com/blog A little blog about everything. Fri, 21 Nov 2008 02:09:02 +0000 http://wordpress.org/?v=2.6.1 Comment on Why I may be saying goodbye to iPower by Dori B. http://www.foxglovewebsitedesigns.com/blog/2008/03/why-i-may-be-saying-goodbye-to-ipower/#comment-96 Dori B. Wed, 16 Jul 2008 05:40:34 +0000 http://www.foxglovewebsitedesigns.com/blog/?p=9#comment-96 Tatiana - Thanks for your comments. I understand exactly where you’re coming from. The email delivery issues at iPower are a serious problem, along with numerous MySQL database issues. They don’t seem to care that their poor service affects their customers’ businesses. I’ve noticed that a lot of iPower’s System Notices posted to the Support Console are only there for a short time, say a day or two. Not very honest IMHO, but it’s probably their version of damage control. Just today this one appeared: ———————————————– Our Network Opertions and Engineering teams worked to resolve this issue, and service has been restored. We thank you for your patience, The IPOWER Support Team We are currently experiencing technical issues with e-mail. Our engineers are looking into it. We apologize for any inconvenience this may have caused you. We’ll update this message with more information as it becomes available. Thank you. Support Team. - 07/15/08 at 23:07 ET ———————————————– I’m sure it will be gone by the end of the week, replaced by another notice about their Exchange servers or some DNS issue or whatnot. Along with the issue they posted today for all to see, I also experienced intermittent problems with my database connections throughout the afternoon. For about 20 minutes my website was actually down with the dreaded “Cannot connect to database” error. It’s frustrating because by the time I got a chat box open for tech support, everything was working again. And unless those low-level techs can see an immediate problem, they deny that one ever existed. To answer your question, no I haven’t transferred any of my websites over to Bluehost yet. I actually goofed and forgot that my hosting + domains were scheduled for automatic renewal in May. However, I’ve already made the decision that unless iPower makes some drastic changes over the next year that I will NOT renew with them again in 2009. The client I signed on with Bluehost seems to be very satisfied with their service, and that’s where I’ll probably go. On a side note, in April I received a personal invitation from Thinkhost to try their hosting. As busy as I am, I just finally logged in a few days ago to check out the test account they set up for me. Funny thing is, on July 2nd I received an email from them saying “We know that at 97% overall uptime, we have let you down. We want to take a moment to explain what happened to that other three percent and what we’re doing to ensure we deliver perfect service going forward.” I do appreciate their honesty, but Thinkhost will have to wait a while before they gain my confidence. And to be frank, I didn’t exactly fall in love with their control panel. Best of luck to you, Dori Tatiana -
Thanks for your comments. I understand exactly where you’re coming from. The email delivery issues at iPower are a serious problem, along with numerous MySQL database issues. They don’t seem to care that their poor service affects their customers’ businesses.

I’ve noticed that a lot of iPower’s System Notices posted to the Support Console are only there for a short time, say a day or two. Not very honest IMHO, but it’s probably their version of damage control. Just today this one appeared:

———————————————–
Our Network Opertions and Engineering teams worked to resolve this issue, and service has been restored.

We thank you for your patience,
The IPOWER Support Team

We are currently experiencing technical issues with e-mail. Our engineers are looking into it. We apologize for any inconvenience this may have caused you. We’ll update this message with more information as it becomes available.

Thank you.

Support Team.

- 07/15/08 at 23:07 ET

———————————————–

I’m sure it will be gone by the end of the week, replaced by another notice about their Exchange servers or some DNS issue or whatnot.

Along with the issue they posted today for all to see, I also experienced intermittent problems with my database connections throughout the afternoon. For about 20 minutes my website was actually down with the dreaded “Cannot connect to database” error. It’s frustrating because by the time I got a chat box open for tech support, everything was working again. And unless those low-level techs can see an immediate problem, they deny that one ever existed.

To answer your question, no I haven’t transferred any of my websites over to Bluehost yet. I actually goofed and forgot that my hosting + domains were scheduled for automatic renewal in May. However, I’ve already made the decision that unless iPower makes some drastic changes over the next year that I will NOT renew with them again in 2009. The client I signed on with Bluehost seems to be very satisfied with their service, and that’s where I’ll probably go.

On a side note, in April I received a personal invitation from Thinkhost to try their hosting. As busy as I am, I just finally logged in a few days ago to check out the test account they set up for me. Funny thing is, on July 2nd I received an email from them saying “We know that at 97% overall uptime, we have let you down. We want to take a moment to explain what happened to that other three percent and what we’re doing to ensure we deliver perfect service going forward.” I do appreciate their honesty, but Thinkhost will have to wait a while before they gain my confidence. And to be frank, I didn’t exactly fall in love with their control panel.

Best of luck to you,
Dori

]]> Comment on Why I may be saying goodbye to iPower by Tatiana Promessi http://www.foxglovewebsitedesigns.com/blog/2008/03/why-i-may-be-saying-goodbye-to-ipower/#comment-74 Tatiana Promessi Sat, 12 Jul 2008 21:52:07 +0000 http://www.foxglovewebsitedesigns.com/blog/?p=9#comment-74 After 5 years of ipowerweb, I too am a sliver away from moving on. Months of email problems with the same responses you talked about above. Their telephone support never let me down, they have always been reliable, but my email issues reoccur to the point that I'm losing business and frustrating my clients. As a web designer my clients need me to respond to their emails, often daily. I'm considering Blue Host or Lunarpages. Did you end up transferring to Blue Host? Thank you for your excellent post. After 5 years of ipowerweb, I too am a sliver away from moving on. Months of email problems with the same responses you talked about above. Their telephone support never let me down, they have always been reliable, but my email issues reoccur to the point that I’m losing business and frustrating my clients. As a web designer my clients need me to respond to their emails, often daily. I’m considering Blue Host or Lunarpages. Did you end up transferring to Blue Host? Thank you for your excellent post.

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